Shipping Policy
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
At Aurivance, we are committed to preparing and processing every order as quickly and carefully as possible.
We currently offer two shipping options:
• Free Standard Shipping
• Premium UPS Shipping
✔️ Standard processing time: 1–3 business days after order confirmation.
Please note that processing times may occasionally be affected by:
• Supplier delays
• Transportation disruptions
• Severe weather conditions
• Customs or logistics regulations
• High seasonal demand
🔹 In rare or exceptional situations, processing times may extend beyond normal estimates.
🔹 By placing an order, you acknowledge that shipping and processing times are approximate and may vary due to circumstances beyond our control.
We currently ship to:
• United States
• Canada
• Australia
• Newzeland
HOW LONG DOES SHIPPING TAKE?
📦 Free Standard Shipping:
Estimated delivery within 8–12 business days.
📦 Premium UPS Shipping:
Estimated delivery within 5–10 business days.
These estimates begin once your order has been shipped from our warehouse.
Delivery times may vary due to:
• Customs inspections or delays
• Weather disruptions
• Courier interruptions
• Strikes or unexpected logistics issues
🚨 In rare cases, international deliveries may take longer than expected.
HOW CAN I CANCEL MY ORDER?
If you need to modify or cancel your order, please contact us as soon as possible at:
Orders can only be modified or canceled within a limited processing window.
ARE ORDERS SHIPPED EVERY DAY?
📌 Orders are not processed or shipped on weekends or local public holidays.
WILL ALL ITEMS ARRIVE TOGETHER?
📦 If your order contains multiple products, items may arrive in separate packages because we ship from different warehouse locations.
✅ Don’t worry if your first package does not contain all items — the remaining products will arrive separately.
WHAT SHOULD I DO IF MY ORDER HASN’T ARRIVED?
⏳ If more than 40 business days have passed and your order has not arrived, please contact us immediately.
📩 Contact Email:
info@aurivance.store
If your shipment is still within the estimated delivery timeframe, we recommend tracking your package using the tracking number provided.
CAN SHIPPING DELAYS OCCUR?
📌 Yes. Delivery estimates are approximate and may be affected by external factors such as:
• Extreme weather conditions
• Technical courier issues
• Customs delays
• High order volumes during promotions or holidays
🚨 IMPORTANT:
Although customs procedures are outside our control, we will always work with you to ensure your package reaches you successfully.
If your shipment experiences customs-related issues, please contact us at:
CUSTOMS & IMPORT RESPONSIBILITY
📌 Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
SPECIAL SHIPPING CONSIDERATIONS
High-Value Orders
📦 For orders valued above $150 USD, we recommend selecting a secure tracked shipping option for additional protection against loss or theft.
Shipping Fees & Government Charges
🚫 Shipping costs and government-imposed fees are non-refundable.
CUSTOMER SHIPPING RESPONSIBILITY
📌 Customers are responsible for providing complete and accurate shipping information during checkout, including:
✔️ Full Name
✔️ Email Address
✔️ Phone Number
✔️ Street Address
✔️ Apartment/Suite Number (if applicable)
✔️ City
✔️ State/Province
✔️ Postal Code
🚨 Aurivance is not responsible for failed deliveries caused by incomplete or incorrect shipping information.
POLICY DISPUTES OR MISUNDERSTANDINGS
The Terms & Conditions outlined in our store policies will prevail in the event of any misunderstanding or dispute.
QUESTIONS OR SUPPORT
📩 Contact us anytime at:
info@aurivance.store